Return Policy
MTN OPS GUARANTEE
If for any reason, within 30 days from date of purchase, you are not completely satisfied with your order we will refund the purchase price upon receipt of the return shipment.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
To return a purchase, please follow the following instructions:
- Visit our return center here.
- Enter the email address you used to place your order.
- Check your email for the instructions emailed to you.
- Select the order you would like to return.
- Complete and submit the online return request form, and print the return shipping label.
- Pack product with suitable packaging materials. Make sure that you return the merchandise in original, unused condition, with original packing materials, and stick that return label to your return.
- Drop your return package off at a shipping location.
Underwear
Due to the hygienic nature of these items, all underwear items are not returnable. They are final sale; no exceptions will be made.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@mtnops.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@mtnops.com and send your item to: MTN OPS, 251 South Mountain Road, Fruit Heights UT 84037, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: MTN OPS, 251 South Mountain Road, Fruit Heights UT 84037, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.